Client Services Officer M/F2334 Luxembourg LU Référence : 016-1704205D5CE - Date de publication : 20/04/2017
Description de l'offre
* Provide daily support to Partners, Clients and Sales colleagues with respect to project scope; * Handle daily workload in an accurate and timely manner; * Prepare client communication in a precise and timely manner; * Track needed actions; * Cooperate with all stakeholders to keep project management updated; * Ensure necessary follow up is done; * Assist clients with questions regarding processes and mailings in writing and via phone; * Respect the planning established by your line manager in relation to business activities; * Follow instructions and process information accurately and in a timely manner; * Prioritise multiple tasks while remaining calm and positive under pressure; * Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made as agreed.
* Experience working within the Financial Sector is an asset; * You enjoy working in a challenging, fast paced environment and aim to excel in all aspects of your role; * Take personal pride in delivering high quality service to internal and external clients; * Good communication skills: i.e. adapt communication style to the counterparty, always in a professional manner; * Attention to detail; * Ability to listen to other opinions as well as being confident of your own thus finding balanced solutions; * Be able and willing to look beyond the obvious and seek alternative solutions; * Ability to work independently while keen to work as part of a team and assist colleagues; * Willing to make the extra effort as required; * German native and good English skills.
Description de l'entreprise
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, SOFITEX est un réseau international de Travail Temporaire et de Placement en CDI. SOFITEX fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.
SOFITEX Luxembourg ville (Luxembourg)
11, Place Sts Pierre et Paul 2334 Luxembourg
26295235 - firstname.lastname@example.org