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<table><tr><th>Référence</th><td>20110331161045</td></tr><tr><th>Agence</th><td></td></tr><tr><th>Poste</th><td>Technicien Back Office (H/F)</td></tr><tr><th>Domaine</th><td>Banque Finance Gestion Comptabilite Assurance</td></tr><tr><th>Intitule</th><td>Client Service Representative - Custody - French/English (M/F)</td></tr><tr><th>Mission</th><td>- Provide a high level of client service as clients? day to day contact by ensuring all queries are responded to promptly and accurately and in line with agreed service level standards<br>- Maintain all queries & ?Quick Hits? on the QTS system (alternatively JIRA) and in collaboration with Operations/the business identify trends and resolve underlying root causes.<br>- Anticipate issues and proactively work to address concerns before they escalate, ensuring that recurring client issues are noted and advised to line manager and/or CSM.<br>- Assist client with any ?custody projects? ( new subfunds, pooling, new instruction channels, liquidations, mergers)<br>- Perform all client set up into the custody system ( Focus) and in specifics reporting systems ( Failed trades)</td></tr><tr><th>Profil</th><td>- BAC+3 economics or similar<br>- Some experience in Custody is essential!<br>- You are fluent in French/English<br>- Client facing orientation and skills with ability to work in a time pressured environment</td></tr><tr><th>Lieu</th><td>LUXEMBOURG</td></tr><tr><th>Contrat</th><td></td></tr><tr><th>Date de début</th><td>2011-04-04</td></tr><tr><th>Durée</th><td>3 mois minimum</td></tr><tr><th>Date de parution</th><td>2011-03-31</td></tr></table><a href="http://www.az-solutions.fr/JOBPlus_SOFITEX/servletMyARMOIRES?actionner=33&an=499" target="_blank">Postuler !</a>
