Helpdesk- Technical Support Agent (m/f)

Luxembourg LU Référence : 120180704093724 - Date de publication : 04/07/2018
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Description de l'offre

For one of his clients, a financial institution in Luxembourg, Sofitex Talent is currently looking for a

TECHNICAL SUPPORT AGENT Fr/Du/En (M/F)

Your tasks:

Configuration & Set-up:

Configure, test and set-up the point of sales (POS) terminals in order to provide the right solution to our merchant customers;
Train the end-users on the product put at their disposal;
Provide ongoing remote support to customers;
Solve issues with regards to IT applications;
Debug communication and electronic issues;
Verify the correct operation of all the equipment.

Back-office support:

Update systems to reflect contract changes, including activating new services and changes to the customer status;
Resolve and follow-up on customer issues and escalate them to technical support teams as appropriate;
Incident analysis: identify trends and liaise with the engineers for electronic and platform issues;
Update operational support procedures;
Take oversight of and monitor the correction of application program errors.

Profil recherché

Dutch/Flemish, French and English fluently;
Luxembourgish and/or German are considered an asset
Technical diploma in telecommunication and system management;
3 to 5 years' experience in on-site/remote technical support gained in a similar environment;
Experience in the payment industry would be a very strong advantage;
Ability to use service desk and disposition tools, MS Office, Internet, Outlook;
Good knowledge of IT networks;
Curious, passionate for IT and self-learner;
Service minded, active listening, attention to detail and result oriented profile;
Ability to communicate verbally and in writing with both technical and non-technical users;
Flexibility, Ability to work under pressure and stress with customers;
Strong organizational and multi-tasking skills;
You have a great adaptability and team spirit;

Description de l'entreprise

Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, SOFITEX est un réseau international de Travail Temporaire et de Placement en CDI. SOFITEX fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Infos clés

Entreprise : SOFITEX
Domaines d'activités : Informatique Technologie de l'Information
Type de contrat : CDI
Expérience requise : 3-4 ans
Niveau d'étude : Bac +2
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